Business Process Analyst
- Hybrid
- Brussels, Belgium
- Brussels, Belgium
- IT - Business & IT
- Contractor, Employee
Digital Operational Resilience Act (DORA), ISO/IEC 20000, and ISO/IEC 27001 standards
Job description
What you’ll be doing
We are seeking a highly skilled and detail-oriented Business Process Analyst. The ideal candidate will specialize in the Digital Operational Resilience Act (DORA), ISO/IEC 20000, and ISO/IEC 27001 standards. This role involves analyzing, designing, and optimizing business processes to ensure compliance with these standards, enhancing operational resilience, and improving overall efficiency.
Job requirements
This is how you appear in our dreams
- Proven experience of creating policy, process, and procedural documentation in a technical domain
- The ability to assess current working practices against regulatory and /or international standards requirements. Specifically, DORA, ISO/IEC 20000 and ISO/IEC 27001
- Ability to translate technical activities into documented processes
- Interview the technical teams and create policy, process and procedural documentation that defines their activities
- Work with the technical teams to identify and close gaps against DORA, ISO/IEC 20000 and ISO/IEC 27001
- Work with the technical teams to create Critical Success Factors and Key Performance Indicators that will be used to demonstrate the ongoing effectiveness of the processes
- Work with the technical teams to specify/enhance automation and/or tooling that will be used to support the processes
- Gather evidential proof that the process is being executed as documented
Must have
Onsite presence in Brussels HQ (2 to 3 days/week)
Certified ITIL framework knowledge to at least foundation level, expert level preferable
Nice to have
Some awareness of DORA is absolute advantage
Past experience of ISO/IEC 20000/27001 implementation is desirable
Experience in working in a service management domain beneficial
What kind of company would you be joining?
Isabel's products – Isabel 6 (multi-bank payment platform), Ponto (open banking), Kube (verified corporate data) and IntelliSuite (fraud monitoring) – enable seamless, secure and reliable data and money flows. Trusted by more than 50,000 companies to access a network of more than 2,000 banks, Isabel processes more than 2,300 billion euros annually and the company will celebrate its 30th anniversary in 2025.
At the heart of the Isabel brand lies a distinctive commitment to unify the banking sector, software providers and our customers to build community-powered banking solutions. Isabel is a Belgian regulated company, headquartered in Brussels and acting under the supervision of the National Bank of Belgium, and focuses primarily on the Benelux market. At Isabel, we want to be the cornerstone of trust in an era defined by rapid technological advancement and, as such, contribute to a stronger, more efficient and secure digital economy.
To keep up with what we are doing at Isabel, visit our website or our LinkedIn page.
You absolutely deserve this
- Flex Income Plan: you have a say in your salary package; you choose the benefits that suit you best
- Laptop, phone and subscription, group and health insurance, and meal vouchers
- An annual corporate bonus
- By train, bus, electric car or bike; we fix the right compensation
- We’d love to see you at least one day in the office. You don’t want to miss fresh fruit and chair massages, do you? That – and more - is our IsaFun!
- We invest in your personal growth by training and coaching
- You work with experienced (fin)tech leaders and solid software tools
- A certified Top Employer bringing together hundreds of driven colleagues
- Brussels, Brussels, Belgium
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