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Customer Service Specialist - Anti-Fraud

  • Hybrid
    • Brussels, Belgium
  • Customer Support
  • Employee

Help fight fraud

Job description

Isabel has a duty of care to protect our customers where possible from fraudsters. One way we do this is by identifying payments that are deemed as high risk.

Once a payment is identified as high risk or potentially fraudulent, it’s up to the Anti-Fraud Administrator to take the appropriate measures. Given the significant amounts involved, which can reach hundreds of thousands of euros, this role requires a systematic and diligent approach.


Key Result Areas

· The ability to closely follow predefined processes and work instructions.

· As an Anti-Fraud administrator, you will be in direct contact with the Isabel customers and as such you must carry the Isabel brand and values.

· Work closely with the specialist Anti-Fraud team to review parked payments and identify opportunities to improve the process.

· The ability to guide customers in what can be (for them) a stressful situation.

· A flexible approach shift patterns (currently 8-6) duty or extended hours may be required.

Job requirements

· Excellent administrative skills.

· Eye for detail- analytical mindset, being able to make links (between cases, etc …)

· Communication skills (Trilingual) FR, ENG, NL

· Proven customer facing experience particularly in regards telephone support.

· Ability to adapt to change.

· Ability to work in a fast paced sometimes stressful environment.

· Client service oriented and highly Customer focused. Interest in the domain of Anti-fraud

· Effective communication and reporting skills.

· Previous experience in an anti-fraud domain/activity would be advantageous.

· Previous experience in Financial or Banking sector advantageous


Practical information

  • You will report to the Head of Customer Services


What kind of company would you be joining?


Isabel's products – Isabel 6 (multi-bank payment platform), Ponto (open banking), Kube (verified corporate data) and IntelliSuite (fraud monitoring) – enable seamless, secure and reliable data and money flows. Trusted by more than 50,000 companies to access a network of more than 2,000 banks, Isabel processes more than 2,300 billion euros annually and the company will celebrate its 30th anniversary in 2025.


At the heart of the Isabel brand lies a distinctive commitment to unify the banking sector, software providers and our customers to build community-powered banking solutions. Isabel is a Belgian regulated company, headquartered in Brussels and acting under the supervision of the National Bank of Belgium, and focuses primarily on the Benelux market. At Isabel, we want to be the cornerstone of trust in an era defined by rapid technological advancement and, as such, contribute to a stronger, more efficient and secure digital economy.


To keep up with what we are doing at Isabel, visit our website or our LinkedIn page.

You absolutely deserve this


  • Flex Income Plan: you have a say in your salary package; you choose the benefits that suit you best
  • Laptop, phone and subscription, group and health insurance, and meal vouchers
  • An annual corporate bonus
  • By train, bus, electric car or bike; we fix the right compensation
  • We’d love to see you at least two days in the office. You don’t want to miss fresh fruit and chair massages, do you? That – and more - is our IsaFun!
  • We invest in your personal growth by training and coaching
  • You work with experienced (fin)tech leaders and solid software tools
  • A certified Top Employer bringing together hundreds of driven colleagues 
Hybrid
  • Brussels, Brussels, Belgium
Customer Support

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