Customer Support Representative

What you'll be doing and where

As a Customer Service Representative, you'll handle incoming calls from customers (Monday to Friday) and answer questions about our extensive range of services:

• You'll be the first point of contact for customers, both by phone and email. You'll promptly and efficiently address their inquiries and, if necessary, escalate the issue to a specialized colleague.
• After each customer interaction, you'll accurately record all relevant data in an advanced system and provide a brief summary. It's important to emphasize that this role isn't focused on complaint resolution or sales but rather on providing solutions and creating an excellent customer experience.
• During your phone conversations, you'll be able to look up customer information in our database. A practical approach is essential here. By asking targeted questions and actively listening, you can quickly identify the core of the problem and provide each customer with a tailored solution or answer.

This is how you appear in our dreams

• Fluent in Dutch with a professional level of French
• Experience in customer contact roles
• You're customer-friendly, service-oriented, and patient
• Answering the phone doesn't intimidate you
• You have polished and correct language skills that you adapt to each individual customer
• You work accurately and are proficient with computer programs
• You're results-oriented yet people-oriented
• You're described as a friendly and helpful person
• You can work very analytically and quickly identify relationships between data in a database.

What kind of company would you be joining?

Our ultimate goal is to set our customers up for success. They count on us to exchange and process documents, payments and identities in a secure way.

You will like our ambition. Isabel Group is a renowned company, counting more than 25 years of fruitful experience and +350 dedicated people. We are Belgium’s biggest fintech player, delivering software services to more than 2000 European banks, 90.000 companies, more than 3600 accountancy offices and 3.9 million people. And we keep growing.

Our constant focus on innovation is fueled by our passion. Keeping it simple results in delighted customers and our co-workers are offered a safe space to speak their mind and challenge the status quo.

You absolutely deserve this

• Flex Income Plan: you have a say in your salary package; you choose the benefits that suit you best
• Laptop, phone and subscription, group and health insurance, meal vouchers
• An annual corporate bonus
• By bus, electric car or bike; we fix the right compensation
• We’d love to see you 2 days/week in the office in Leuven. You don’t want to miss fresh fruit and chair massages, do you? That – and more – is our IsaFun!
• We invest in your personal growth by training and coaching
• You work with experienced (fin)tech leaders and solid software tools
• A certified Top Employer bringing together hundreds of driven colleagues