Service Transition Representative

What you'll be doing and where

As Service Transition representative (interim contract), you manage customer subscriptions changes when required. To work closely with the first line service desk representatives to ensure they have the required knowledge to support Isabel customers. To provide internal (colleague) and external (customer) training and awareness sessions to ensure awareness, when required. To coordinate activities with other internal Isabel teams/Departments and the Banks.

Key Result Areas

• Onboarding new customers,
• Know your customer (KYC) of customers,
• Admin functions -subscription changes i.e. add/revoke users,
• Assisting with customer familiarisation and training,
• Assisting in the writing and improving Process documentation,
• Working with 1st line to improve their service,
• Assisting 2nd line support at busy times.
• Preparing bank and customer communications

This is how you appear in our dreams

• Computer literate . All on the job training will be provided onsite in Brussels,
• Eye for detail,
• Ability to follow but also construct Processes ,
• Good command of Dutch AND English AND French (both written and spoken) is a must
• Confident to give customer training ,
• Stress resistant,
• Able to cover shift either 8am start OR 6pm finish on occasion shared with other members of the team.

What kind of company would you be joining?

Our ultimate goal is to set our customers up for success. They count on us to exchange and process documents, payments and identities in a secure way.

You will like our ambition. Isabel Group is a renowned company, counting more than 25 years of fruitful experience and +350 dedicated people. We are Belgium’s biggest fintech player, delivering software services to more than 2000 European banks, 90.000 companies, more than 3600 accountancy offices and 3.9 million people. And we keep growing.

Our constant focus on innovation is fueled by our passion. Keeping it simple results in delighted customers and our co-workers are offered a safe space to speak their mind and challenge the status quo.

You absolutely deserve this

• Flex Income Plan: you have a say in your salary package; you choose the benefits that suit you best
• Laptop, phone and subscription, group and health insurance, meal vouchers
• An annual corporate bonus
• By bus, electric car or bike; we fix the right compensation
• We’d love to see you 2 days/week in the office in Brussels. You don’t want to miss fresh fruit and chair massages, do you? That – and more – is our IsaFun!
• We invest in your personal growth by training and coaching
• You work with experienced (fin)tech leaders and solid software tools
• A certified Top Employer bringing together hundreds of driven colleagues